The AI host

The AI host is under Guests & marketing, then Inbox. It comes with the Pro plan. The "Conversations" tab lists every call it answered and every WhatsApp and Instagram chat, with the ones waiting for a person first. The "Setup" tab holds its settings.

The phone host

Under "Phone host", switch on "Answer calls with the AI host" and enter your "Twilio number", the number guests call. Forward your usual line to it. Add a "Transfer number": calls go there when a guest asks for a person or the host is unsure; without one, the host promises a call back. Choose the "Languages the host speaks" (the first one greets callers), an optional "Greeting", and "Hand over after", the number of misunderstood turns before a person takes over.

The host answers opening hours and your "Questions the host may answer", takes bookings, and takes pickup orders paid by a text link. It answers only from your venue details and those questions, never by guessing.

WhatsApp and Instagram ordering

Under "WhatsApp and Instagram ordering", guests browse your menu in the chat, order for pickup, pay on a secure link and book a table. Replies only go to guests who wrote first, and a guest who sends STOP gets nothing more.

Taking over

Open a conversation and press "Take over": the host stays quiet until you press "Hand back to AI". More than 24 hours after a guest last wrote, WhatsApp only allows your approved template.

Costs and limits

The AI host uses your monthly AI allowance, shown on Billing. "Monthly minutes" caps call time: once reached, calls go straight to your transfer number until next month. Calls and messages run on your own Twilio and Meta accounts, which bill you for them.