Billing

Billing is the "Plan and billing" card in the Account group of Settings, and only an owner sees it. Prices are per branch per month. The pricing page lists the plans and what each unlocks.

Your plan

The "Your plan" card shows the current plan and its price. Choose another plan in the select and one button reads either "Upgrade now" or "Downgrade from the next invoice":

• An upgrade applies at once. The new modules appear in the menu on the next page.
• A downgrade is scheduled. The month in progress is billed at the plan in force, then the plan changes right after that invoice. The card says "Switching to ... after the next invoice" until then.

Nothing is charged when you choose. Each month is billed on the 1st at the plan in force.

The trial

Every account opens with seven days of trial on the plan picked at sign-up, no card asked; "Trial ends on" shows the date. If nothing is paid by then, the restaurant pauses: the admin opens on this page only, with the data export, security, help and support still reachable, and the guest pages stop taking orders. A banner says so and links here; choosing a plan and paying the first invoice restores everything at once. Nothing is deleted.

Invoices

Invoices are listed with their period, amount and state: Open, Paid, Overdue, Grace period or Suspended. "Pay now" on an open invoice opens the payment page; the invoice shows Paid once the gateway confirms. Prices are in Tunisian dinar by default; pick euro or dollar on the pricing page before registering to be billed in that currency.

If an invoice is left unpaid

Reminders are sent first. After the grace period the account is suspended for non-payment and the admin shows "Your restaurant is suspended for non-payment". Paying the outstanding invoice restores it immediately. Nothing is deleted while suspended.

Usage this month

The "This month" card counts what is used beyond the plan: "Messages sent to guests" (SMS and WhatsApp) and "Copilot calls". The counts follow your own billing month, in your timezone.

Cancelling

Cancel at the end of any month from the billing page. You keep the account, the menu, the guests and the history; the restaurant pauses as it does after an unpaid trial. Nothing is deleted, so coming back later is choosing a plan, not a new setup.

Closing the restaurant

To stop for good, an owner opens Settings and finds "Close this restaurant" in the "Danger zone" card at the bottom. Type the restaurant's name exactly, confirm, and it is closed at once. Only an owner sees the card.

A closed restaurant disappears: the guest page, the table and room codes and the booking link answer as a page that no longer exists, and nobody on the team can open its admin. Orders, menus, invoices and the activity log are kept, and the address of your page stays reserved. To reopen, contact support. An owner who wants to delete their own account has to close the restaurant or hand it over first.

Questions

The Getting started guide covers the first day; the contact page reaches a person for anything about an invoice.