Hotel

Room service for hotel restaurants lives under Bookings & floor, then Rooms & stays. It is part of the Pro plan. It is not a property management system: rooms, stays and folios are there so that a guest can order to the room and settle once.

Add rooms

Press "Add room" and give each a number, a floor and a wing. Each room gets a "Door card link", a QR code you print for the room. A guest scanning it sees the menu you chose for room service and orders without knowing the Wi-Fi password or the extension. Rooms belong to the branch you are working in.

Check in a guest

On a free room, press "Check in a guest", enter the guest's name and the booking reference. If breakfast is in the rate, tick "Breakfast included in the rate" and answer "Which menu covers it?"; items from that menu then show as "Covered by the rate", once per day, instead of being charged. The room shows as "Occupied" and the amount "On folios" grows as orders land.

Orders on the folio

Orders from the door card are charged to the room, not paid at the door. They reach the kitchen like any other order, marked with the room number. "Open folio" lists every charge with what is "Charged" and what is "Due". If something never arrived, "Remove this charge" asks "Why?" and keeps the reason on the folio, with who removed it in the activity log.

Check out

At check-out, open the folio, "Export CSV" if the front desk wants the lines for the guest's bill, then "Check out". The room becomes free again and the stay moves to Past stays.

Past stays

On the Stays tab of Rooms & stays, every guest who has checked out is listed with the room, the dates and the folio total. Filter by room or dates; "View folio" opens the bill as it was closed and "Export CSV" downloads it, so a question weeks later can be answered.

What the guest sees

The menu opens in the language chosen under Settings, General, and the guest can switch. Items hidden from the online menu do not appear. There is no bill request on a room: the folio is the bill. When nobody is checked in, a scanned door card still works, but the guest is told the order is paid for as normal rather than added to a room account.

Tips

• Room orders reach the kitchen display like any other ticket, so the Kitchen display guide applies as it is.
• Removed charges are listed with their reason in the "Voids, comps, discounts and refunds" report under Reports.
• Try a check-in on the demo before printing the door cards.