Reservations

Reservations live under Bookings & floor, then Reservations, with the waitlist, enquiries, check-in, setup and experiences as tabs. Guests book from your restaurant page; you confirm, seat and settle them from one day view.

How a guest books

The restaurant page has a "Book a table" link. The guest picks how many people, a date and a time, leaves a name and a phone number, and sends it. The booking arrives as pending and the guest sees a status page.

The confirmation the guest receives carries a link to change or cancel the booking. Changing the day or the time sends the booking back to you to confirm again.

The day view

The page opens on today. Use the date field or the previous and next arrows to move by day, and "Today" to come back. Bookings that need attention, pending and confirmed, are listed first with their time, party size and table; settled ones, seated, no-shows and cancellations, sit below.

A pending booking offers "Confirm". A confirmed one offers "Mark seated" and "No-show". Tables are matched to the party size through the minimum and maximum covers set under Floor & QR, Tables.

Deposits

For a large party or a busy night, press "Ask for deposit" on the booking. A payment link is created; send it to the guest with the "Payment link" button. The booking shows the deposit as pending until it is paid, then as settled. "Refund" returns a paid deposit the way it came and closes the booking with a reason.

Messaging the guest

Each booking has a message box. Write a short note and press "Send"; it goes by email or SMS in your restaurant's name, through the channels enabled under Settings, Messages and alerts. The same settings decide whether a guest is told automatically when a booking is confirmed.

Reminders the day before

About a day ahead of a confirmed booking, the guest gets one reminder with the date, the time and the link to change or cancel. It goes through the same channels as the other messages, and is sent once per booking. To stop reminders, open Settings, Messages and alerts and untick "A booking is tomorrow (reminder the day before)" under "Send a message when".

When you cancel a booking yourself, the guest is told that the restaurant had to cancel it, which reads differently from the confirmation sent to a guest who cancelled on their own.