Centro assistenza

Come gestire la sala

Guide brevi per ogni parte del prodotto, scritte a partire dalle schermate che userà: la prima ora, il menu, i codici dei tavoli, la cassa, il pass e le prenotazioni.

Tutte le guide

1. 01Getting startedRegister, confirm your email, walk the setup checklist and open your restaurant to guests.
2. 02Find your way aroundHow the back office is laid out: six groups that follow the product, tabs inside each page, Modules, Settings, a Home for each role and search.
3. 03Home and alerts on your phoneWhat Home shows owners, managers, the team and bookkeepers, and how to get alerts on your phone the moment something needs you.
4. 04ModulesSee everything BookNDish does, turn optional tools on, take what you do not use out of the menu, and know what a new venue starts with.
5. 05Menu and photosBuild the menu by hand or from a photo, add dishes with photos and modifiers, and decide what guests see.
6. 06QR orderingOne QR code per table: guests order in rounds, call a waiter or ask for the bill, and pickup and delivery use the same menu.
7. 07POS and tillOpen the till, run tables and rounds, split and transfer bills, void with a manager PIN and close with a count.
8. 08Kitchen displayTickets by station, bumped when ready and served when delivered, with the expo view over the whole pass.
9. 09ReservationsGuests book from your page; you confirm, seat and settle bookings from one day view, with deposits when you want them.
10. 10DeliverySwitch delivery on, draw the zones with their fees, add your drivers, and dispatch each order from the board until it is delivered.
11. 11InventoryTrack the ingredients that matter, keep them above par, raise purchase orders, read supplier invoices from a photo and let recipes deplete stock as dishes sell.
12. 12LoyaltyGuest profiles built from your own orders, points that guests earn and spend, and promo codes with a minimum, dates and caps on use.
13. 13HotelOne QR code per room, a folio that collects every charge until check-out, and the past stays kept with their bills.
14. 14Team and rolesInvite the people who run the restaurant, choose what each role may open, and give the till staff a PIN for switching and approvals.
15. 15BranchesRun several sites on one account, work one branch at a time, move stock between them and let guests pick their location.
16. 16BillingPick a plan, see when the trial ends, pay the monthly invoice and understand what happens if it is left unpaid.
17. 17Payment setupWhich ways of paying you accept, how to connect Konnect or Stripe and check the keys, and what pay-at-the-table offers the guest.
18. 18InsightsHome, the Insights charts, the four exportable reports, prep, margins and the copilot that answers a question about your numbers.
19. 19Settings and activityFind every setting of your restaurant, save each section on its own, and read the log of who changed what.
20. 20WaitlistKeep a live list of walk-ins, tell each party when their table is ready, and let guests join from their phone.
21. 21Event enquiries and ticketsAnswer private event enquiries with a proposal, sell tickets to nights and classes, and check guests in at the door.
22. 22Booking setupDefine your service shifts, how long each party keeps a table, which tables join together and when a card is needed.
23. 23QR codes and postersPrint posters, flyers and table tents with a QR code that opens your menu, bookings, waitlist, reviews and more.
24. 24Modifiers and menus by timeOffer sauces, sizes and extras on a dish, and change prices or show a menu only at certain hours of the day.
25. 25UpsellChoose which dishes the menu, the cart and the kiosk suggest, and see how much those suggestions sold.
26. 26AllergensSee every dish against the 14 allergens, spot dishes whose recipe contains an allergen they do not declare, and print the matrix.
27. 27Guests and CRMFind your guests, keep their allergies, preferences and notes where the floor can see them, group them with tags, and answer a data request.
28. 28Gift cardsSell a gift card at the till, check what is left on one, void, adjust or reissue a card, and set the rules for online sales and expiry.
29. 29House accountsOpen a monthly-statement account for a regular or a company, charge orders to it at the till, and record the payments that settle it.
30. 30ReviewsAsk guests for a review after their visit, read what they said, reply privately to the unhappy ones and point happy guests to your public review pages.
31. 31CampaignsWrite to guests who agreed to hear from you, pick who receives it, send a test, then send or schedule it, and set up automatic messages.
32. 32Refer a friendSwitch on referrals, set the friend's welcome offer and the thanks for the guest who invited them, and follow each referral.
33. 33Rota, shifts and team notesBuild and publish the weekly rota, approve time off and shift swaps, and post notes your team has to read.
34. 34Time clockSee who is on the clock, fix missed clock-outs, correct or add punches, and set up the door tablet and phone clock-in.
35. 35Staff pay and tip poolsSet hourly rates and overtime, choose how tips are shared, share them out for a period, and download a payroll file.
36. 36Checklists and food safetyBuild opening, closing and temperature checklists, let staff sign them each day, and keep the daily log for inspectors.
37. 37Labour and kitchen timesCompare hours and labour cost with sales, and see how long each kitchen station takes on a ticket.
38. 38Ask your numbersAsk questions about your sales in plain language and get answers taken from your own reports.
39. 39Integrations and APISee every integration and its status, create API tokens, receive webhooks and connect your own POS.
40. 40Your domain and getting foundPut your guest pages on your own web address and paste your links into Google, Instagram and Facebook.
41. 41Supplier invoicesPhotograph a supplier invoice, check what was read, and turn it into a purchase order or compare it with an existing one.
42. 42Importing your dataBring your menu, guest list and gift cards from another system with a CSV file, and see what will change before anything is written.
43. 43Payouts and card ratesWhat each card payment costs, the local ways guests can pay, Tap Payments in the Gulf, and the money Stripe sends to your bank.
44. 44Sensors, waste, training and maintenanceSwitch on the operations tools, connect sensors, log waste, train your team and look after your equipment.
45. 45Supplier marketplaceInvite your suppliers to their portal, compare prices per ingredient, order from catalogues and get their invoices ready to match.
46. 46Payroll, capital and the month-end closePrepare pay runs with pay statements, let your team draw earned wages early, see financing offers and close each month for your accountant.
47. 47Franchise and sustainabilityRun franchisees from the group pages, and show the carbon footprint of your dishes on the menu.
48. 48The AI hostLet an AI host answer your phone and your WhatsApp and Instagram messages, take bookings and pickup orders, and hand guests to your team when needed.
49. 49Floor plan and live floorDraw your room with tables, walls and the bar, then run service on a live floor that shows every table in its state.

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